{
  "schema": "vedokrok.public-item.v1",
  "release_id": "MHC-RPUB-20261011-9e4b62c5",
  "url": "/knowledge/make-queue-overtaking-an-explicit-exception",
  "id": "MHC-D-RESEARCH-0173",
  "version": "0.1.0",
  "title": "Make queue overtaking an explicit exception",
  "summary": "A queue with invisible shortcuts is not the queue people think they joined.",
  "kind": "checklist",
  "body": "People need an ordering rule they can understand. If comparable work normally follows arrival order, make each legitimate exception visible and give displaced work another review point.",
  "limits": [
    "FIFO is not appropriate for every clinical, safety or business priority. Use an explicit suitable policy rather than a mechanical universal rule."
  ],
  "topics": [],
  "intents": [],
  "source_ids": [
    "lei-fifo"
  ],
  "evidence": [
    {
      "claim": "FIFO preserves order through a defined queue instead of allowing arbitrary overtaking.",
      "source_id": "lei-fifo",
      "role": "supports",
      "note": "Claim basis: professional_convention. Claim limit: Urgent or safety-critical exceptions require an explicit appropriate policy.\nSource access: selected_html_passages; accessed on: 2026-09-17; inspected sections: [\"Definition and controlled queue\"].\nAgent scope review, 2026-10-11: LEI FIFO describes a queue ordering convention. Transparent urgent exceptions are editorial design, not evidence that arrival order fits every safety or clinical task.",
      "locator": "Definition"
    }
  ],
  "use_when": [
    "New easy requests continually jump ahead of older work."
  ],
  "avoid_when": [
    "FIFO is not appropriate for every clinical, safety or business priority. Use an explicit suitable policy rather than a mechanical universal rule."
  ],
  "checklist": [
    "Define the normal ordering rule for comparable work.",
    "State which conditions legitimately override that order and who decides.",
    "Record why an item was overtaken and when it will be reconsidered, so exceptions do not become permanent neglect."
  ],
  "example": "A support queue normally follows arrival order within a service class, while genuine outages use a visible urgent route. Personal familiarity is not a secret third route.",
  "check": "Could a waiting person understand why another item went first?",
  "published_at": "2026-10-11T18:15:00Z",
  "review": {
    "kind": "agent",
    "label": "Agent editorial and scoped evidence review",
    "reviewed_at": "2026-10-11T18:12:50Z"
  },
  "editorial_overlay": null,
  "editorial": null,
  "notices": [],
  "sources": [
    {
      "id": "lei-fifo",
      "title": "First In, First Out (FIFO)",
      "url": "https://www.lean.org/lexicon-terms/first-in-first-out-fifo/"
    }
  ],
  "relations": [
    {
      "from": "MHC-D-RESEARCH-0173",
      "to": "MHC-D-RESEARCH-0170",
      "type": "useful_with",
      "url": "/knowledge/which-unfinished-item-is-getting-older-without-moving"
    }
  ],
  "collections": [
    {
      "id": "RC-RESEARCH-WORK-FLOW",
      "title": "Help work finish instead of merely keeping it busy",
      "url": "/collections/help-work-finish-instead-of-merely-keeping-it-busy"
    }
  ],
  "topic_hubs": [],
  "solution_packs": []
}