{
  "schema": "vedokrok.public-item.v1",
  "release_id": "MHC-RPUB-20260920-75ad787a",
  "url": "/knowledge/choose-the-incident-channel-before-the-incident",
  "id": "MHC-D-RESEARCH-0301",
  "version": "0.1.0",
  "title": "Choose the incident channel before the incident",
  "summary": "The worst time to invent the emergency room is after the alarm.",
  "kind": "concept",
  "body": "Pick the primary coordination channel, a fallback, and the minimum contact route before an incident. Make sure responders know where status lives and practice the channel during low-stakes drills. This removes one avoidable decision from a high-pressure moment.",
  "limits": [
    "Communication tooling must follow organizational security and retention requirements."
  ],
  "topics": [
    "union-diagnostic-incident-work"
  ],
  "intents": [],
  "source_ids": [
    "RS-583415F9C2751E4C"
  ],
  "evidence": [
    {
      "claim": "Google SRE recommends choosing and practicing an incident communication channel before an incident occurs.",
      "source_id": "RS-583415F9C2751E4C",
      "role": "supports",
      "note": "The chosen channel itself needs an outage fallback when it depends on the affected system.",
      "locator": "Prepare Beforehand; Decide on a communication channel"
    }
  ],
  "use_when": [
    "A team depends on improvised chats, calls or personal contacts when something serious breaks."
  ],
  "avoid_when": [
    "Communication tooling must follow organizational security and retention requirements."
  ],
  "example": "Document the incident bridge and chat room alongside the on-call procedure instead of creating a new group after every outage.",
  "check": "A responder can open the coordination space without asking where the incident is being managed.",
  "sources": [
    {
      "id": "RS-583415F9C2751E4C",
      "title": "Incident Response",
      "url": "https://sre.google/workbook/incident-response/"
    }
  ],
  "relations": [
    {
      "from": "MHC-D-RESEARCH-0301",
      "to": "MHC-D-RESEARCH-0302",
      "type": "useful_with",
      "url": "/knowledge/give-one-person-the-incident-command"
    }
  ],
  "collections": [
    {
      "id": "RC-6F9B0E6D320D1467",
      "title": "Find the fault without making the incident harder to understand",
      "url": "/collections/find-the-fault-without-making-the-incident-harder-to-understand"
    }
  ]
}