{
  "schema": "vedokrok.public-item.v1",
  "release_id": "MHC-RPUB-20260920-75ad787a",
  "url": "/knowledge/update-stakeholders-on-a-deliberate-cadence",
  "id": "MHC-D-RESEARCH-0305",
  "version": "0.1.0",
  "title": "Update stakeholders on a deliberate cadence",
  "summary": "Silence creates its own incident narrative.",
  "kind": "protocol",
  "body": "Choose an update cadence that matches the impact and pace of change. Each update should state confirmed impact, current mitigation state, material changes since the last update and the next expected checkpoint. Publish even when there is no breakthrough; 'no material change' is more useful than leaving people to guess.",
  "limits": [
    "Do not publish sensitive details, unverified root causes or invented restoration times to satisfy the cadence."
  ],
  "topics": [
    "union-diagnostic-incident-work"
  ],
  "intents": [],
  "source_ids": [
    "RS-583415F9C2751E4C"
  ],
  "evidence": [
    {
      "claim": "Google SRE incident guidance recommends regular status updates, and its communications role explicitly includes periodic updates to responders and stakeholders.",
      "source_id": "RS-583415F9C2751E4C",
      "role": "supports",
      "note": "Cadence should match impact and change rate; update frequency is not a universal fixed interval.",
      "locator": "Keep your audience informed"
    }
  ],
  "use_when": [
    "An incident creates repeated requests for status while facts are changing."
  ],
  "avoid_when": [
    "Do not publish sensitive details, unverified root causes or invented restoration times to satisfy the cadence."
  ],
  "example": "Send a short update every agreed checkpoint rather than answering five separate chats with slightly different versions.",
  "check": "Stakeholders know when the next authoritative update will arrive and stop relying on side-channel speculation.",
  "steps": [
    "Stakeholders know when the next authoritative update will arrive and stop relying on side-channel speculation."
  ],
  "sources": [
    {
      "id": "RS-583415F9C2751E4C",
      "title": "Incident Response",
      "url": "https://sre.google/workbook/incident-response/"
    }
  ],
  "relations": [],
  "collections": [
    {
      "id": "RC-6F9B0E6D320D1467",
      "title": "Find the fault without making the incident harder to understand",
      "url": "/collections/find-the-fault-without-making-the-incident-harder-to-understand"
    }
  ]
}