{
  "schema": "vedokrok.public-item.v1",
  "release_id": "MHC-RPUB-20260920-75ad787a",
  "url": "/knowledge/give-every-postmortem-action-a-verifiable-finish",
  "id": "MHC-D-RESEARCH-0306",
  "version": "0.1.0",
  "title": "Give every postmortem action a verifiable finish",
  "summary": "'Improve reliability' is a wish wearing an action-item field.",
  "kind": "checklist",
  "body": "Rewrite each follow-up so a reviewer can determine whether it is complete without interpreting intention. Name the artifact or system change, the condition it should create, an owner and a completion check. Prefer changes to the system or process over telling people to remember harder.",
  "limits": [
    "A completed action is not proof the same class of incident cannot recur; risk should be reassessed separately."
  ],
  "topics": [
    "union-diagnostic-incident-work"
  ],
  "intents": [],
  "source_ids": [
    "RS-19D9542665BD7033"
  ],
  "evidence": [
    {
      "claim": "Google SRE postmortem guidance treats a verifiable end state as a quality criterion for follow-up action items.",
      "source_id": "RS-19D9542665BD7033",
      "role": "supports",
      "note": "A measurable completion state does not by itself prove that recurrence risk has been eliminated.",
      "locator": "Measurability; action items"
    }
  ],
  "use_when": [
    "A postmortem produces follow-ups such as 'improve monitoring' or 'be more careful.'"
  ],
  "avoid_when": [
    "A completed action is not proof the same class of incident cannot recur; risk should be reassessed separately."
  ],
  "example": "Replace 'monitor queue growth better' with 'alert when queue age exceeds the agreed threshold for the defined service window.'",
  "check": "A person who did not attend the incident can say whether the action is done.",
  "checklist": [
    "The action names a concrete change or artifact.",
    "An owner is explicit.",
    "A reviewer can observe a pass condition.",
    "The action addresses prevention, mitigation or detection rather than only restating the incident.",
    "Completion does not depend on someone claiming they will 'be more careful.'"
  ],
  "sources": [
    {
      "id": "RS-19D9542665BD7033",
      "title": "Postmortem Culture: Learning from Failure",
      "url": "https://sre.google/workbook/postmortem-culture/"
    }
  ],
  "relations": [
    {
      "from": "MHC-D-RESEARCH-0306",
      "to": "MHC-D-RESEARCH-0307",
      "type": "use_before",
      "url": "/knowledge/mine-postmortems-for-repeated-failure-patterns"
    }
  ],
  "collections": [
    {
      "id": "RC-6F9B0E6D320D1467",
      "title": "Find the fault without making the incident harder to understand",
      "url": "/collections/find-the-fault-without-making-the-incident-harder-to-understand"
    }
  ]
}