{
  "schema": "vedokrok.public-item.v1",
  "release_id": "MHC-RPUB-20260920-75ad787a",
  "url": "/knowledge/use-sbar-when-the-issue-needs-a-decision-now",
  "id": "MHC-D-RESEARCH-0360",
  "version": "0.1.0",
  "title": "Use SBAR when the issue needs a decision now",
  "summary": "The escalation should arrive with the problem already assembled.",
  "kind": "template",
  "body": "Lead with the current situation, then only the background needed to interpret it. State your assessment as a working judgment, including uncertainty, and finish with a concrete recommendation or request. This keeps facts, interpretation and desired action from blending into one long story.",
  "limits": [
    "SBAR organizes communication; it does not turn an unverified assessment into a fact."
  ],
  "topics": [
    "union-high-reliability-communication"
  ],
  "intents": [],
  "source_ids": [
    "RS-5AC0567FDFD8CE88"
  ],
  "evidence": [
    {
      "claim": "AHRQ TeamSTEPPS uses SBAR to structure critical communication as situation, background, assessment and recommendation or request.",
      "source_id": "RS-5AC0567FDFD8CE88",
      "role": "supports",
      "note": "The structure improves organization but does not validate the sender's assessment or recommendation.",
      "locator": "SBAR framework"
    }
  ],
  "use_when": [
    "A busy decision maker needs a concise escalation without reconstructing the entire history."
  ],
  "avoid_when": [
    "SBAR organizes communication; it does not turn an unverified assessment into a fact."
  ],
  "example": "'Situation: mass update is creating blank texts. Background: reproducible after activation. Assessment: target text handling is implicated; root cause not confirmed. Request: approve a pause and debugging window.'",
  "check": "The receiver can identify the current problem and the decision needed without asking what the message is actually requesting.",
  "template": "Situation: [what is happening now]. Background: [minimum context]. Assessment: [working interpretation and uncertainty]. Request: [decision or action needed].",
  "sources": [
    {
      "id": "RS-5AC0567FDFD8CE88",
      "title": "Tool: SBAR",
      "url": "https://www.ahrq.gov/teamstepps-program/curriculum/communication/tools/sbar.html"
    }
  ],
  "relations": [],
  "collections": [
    {
      "id": "RC-EDE4DDA550A31359",
      "title": "Close the communication loop when ambiguity can become an error",
      "url": "/collections/close-the-communication-loop-when-ambiguity-can-become-an-error"
    }
  ]
}