{
  "schema": "vedokrok.public-item.v1",
  "release_id": "MHC-RPUB-20260920-75ad787a",
  "url": "/knowledge/listen-for-the-point-the-feeling-and-what-matters",
  "id": "MHC-D-RESEARCH-0521",
  "version": "0.1.0",
  "title": "Listen for the point, the feeling and what matters",
  "summary": "Listening is more than keeping silent until your turn.",
  "kind": "question",
  "body": "Track three layers lightly: what happened, how the speaker seems to experience it, and why it matters to them. Reflect or ask about the layer that remains unclear. Do not pretend certainty about emotion; give the speaker room to correct you.",
  "limits": [
    "Do not psychoanalyze people from conversational cues; reflection should remain tentative and correctable."
  ],
  "topics": [
    "union-everyday-social-connection"
  ],
  "intents": [],
  "source_ids": [
    "RS-3DAAEEAFCACD21D9"
  ],
  "evidence": [
    {
      "claim": "The listening study conceptualizes high-quality listening as attention, comprehension and positive intention expressed through observable verbal or nonverbal behavior.",
      "source_id": "RS-3DAAEEAFCACD21D9",
      "role": "supports",
      "note": "Internal attention cannot be inferred perfectly from one external cue.",
      "locator": "Introduction and listening framework"
    },
    {
      "claim": "The stranger-listening studies found global listening quality was associated with connection markers even in brief small-talk interactions.",
      "source_id": "RS-3DAAEEAFCACD21D9",
      "role": "supports",
      "note": "Global behavioral coding is broader than one simple behavior such as question count.",
      "locator": "Study 2 results"
    }
  ],
  "use_when": [
    "You heard the words but are unsure what the speaker actually needs you to understand."
  ],
  "avoid_when": [
    "Do not psychoanalyze people from conversational cues; reflection should remain tentative and correctable."
  ],
  "example": "'So the deadline changed after you committed the team, and the frustrating part is that nobody warned you—is that right?'",
  "check": "The speaker can correct or confirm your understanding instead of having to restart the story from the beginning.",
  "question": "What happened in their account? · What feeling or reaction are they expressing or implying? · What seems important to them about it? · What would I need to ask instead of assume?",
  "sources": [
    {
      "id": "RS-3DAAEEAFCACD21D9",
      "title": "High-quality listening behaviors linked to social connection between strangers",
      "url": "https://www.nature.com/articles/s44271-025-00342-2"
    }
  ],
  "relations": [
    {
      "from": "MHC-D-RESEARCH-0521",
      "to": "MHC-D-RESEARCH-0519",
      "type": "useful_with",
      "url": "/knowledge/ask-the-next-question-from-the-last-thing-they-said"
    }
  ],
  "collections": [
    {
      "id": "RC-7EA7AE5F77E4BAE5",
      "title": "Build connection from small repeatable interactions, not only big social plans",
      "url": "/collections/build-connection-from-small-repeatable-interactions-not-only-big-social-plans"
    }
  ]
}