{
  "schema": "vedokrok.public-item.v1",
  "release_id": "MHC-RPUB-20260920-75ad787a",
  "url": "/knowledge/make-the-receiver-reconstruct-the-message",
  "id": "MHC-D-RESEARCH-0593",
  "version": "0.1.0",
  "title": "Make the receiver reconstruct the message",
  "summary": "Sent is not the same as understood.",
  "kind": "protocol",
  "body": "Ask the receiver to summarize the issue, target behavior and next step in their own words. Treat mismatches as information about the message, not as a memory test. Correct the plan while both people are present.",
  "limits": [
    "Do not use teach-back to humiliate or force agreement with an unfair interpretation; it is a communication check."
  ],
  "topics": [
    "union-feedback-to-behavior-change"
  ],
  "intents": [],
  "source_ids": [
    "RS-D4974F543DFE0E3E"
  ],
  "evidence": [
    {
      "claim": "CP-FIT synthesizes feedback as a cycle in which feedback must be accepted, translated into intentions and supported into behavior; failure at one stage can stop improvement.",
      "source_id": "RS-D4974F543DFE0E3E",
      "role": "supports",
      "note": "The theory was developed from health-care feedback interventions and transfer to other work is inferential.",
      "locator": "Results and feedback cycle"
    }
  ],
  "use_when": [
    "You delivered clear feedback but do not know what the other person actually took from it."
  ],
  "avoid_when": [
    "Do not use teach-back to humiliate or force agreement with an unfair interpretation; it is a communication check."
  ],
  "example": "The receiver repeats a different priority than the manager intended, so they fix the misunderstanding before the next task.",
  "check": "Both people can state the same next behavior and success condition.",
  "steps": [
    "What did you hear as the main issue?",
    "What will you do differently next time?",
    "What could make that difficult?",
    "What support or clarification is missing?"
  ],
  "sources": [
    {
      "id": "RS-D4974F543DFE0E3E",
      "title": "Clinical Performance Feedback Intervention Theory",
      "url": "https://pmc.ncbi.nlm.nih.gov/articles/PMC6486695/"
    }
  ],
  "relations": [
    {
      "from": "MHC-D-RESEARCH-0593",
      "to": "MHC-D-RESEARCH-0594",
      "type": "useful_with",
      "url": "/knowledge/ask-what-makes-the-better-behavior-hard"
    }
  ],
  "collections": [
    {
      "id": "RC-159BAAB9ADC60CB8",
      "title": "Turn feedback into one behavior that can actually change",
      "url": "/collections/turn-feedback-into-one-behavior-that-can-actually-change"
    }
  ]
}