{
  "schema": "vedokrok.public-item.v1",
  "release_id": "MHC-RPUB-20260920-75ad787a",
  "url": "/knowledge/label-the-message-mode-decision-action-blocker-or-fyi",
  "id": "MHC-D-RESEARCH-0607",
  "version": "0.1.0",
  "title": "Label the message mode: decision, action, blocker or FYI",
  "summary": "Different message modes deserve different reader behavior.",
  "kind": "heuristic",
  "body": "Choose the dominant mode and label it near the top. Decision: choose among options. Action: perform a task. Blocker: remove an obstacle. FYI: no response needed unless the state is wrong. Do not hide a decision request inside an 'FYI' update.",
  "limits": [
    "Some teams dislike labels; the underlying distinction still matters even if expressed in prose."
  ],
  "topics": [
    "union-actionable-async-writing"
  ],
  "intents": [],
  "source_ids": [
    "RS-B843492FBF1442AD"
  ],
  "evidence": [
    {
      "claim": "CDC clear-communication guidance recommends one obvious main message, placing it early and including a clear action for the audience.",
      "source_id": "RS-B843492FBF1442AD",
      "role": "supports",
      "note": "Complex work can require several actions, but the communication still benefits from a dominant purpose.",
      "locator": "Core items 1, 2 and 5"
    },
    {
      "claim": "CDC guidance recommends lists, chunks and descriptive headings to make information easier to scan and organize.",
      "source_id": "RS-B843492FBF1442AD",
      "role": "supports",
      "note": "Very short messages may not need headings; structure should match complexity.",
      "locator": "Core items 8 through 10"
    }
  ],
  "use_when": [
    "Recipients do not know whether they should act, choose or merely stay aware."
  ],
  "avoid_when": [
    "Some teams dislike labels; the underlying distinction still matters even if expressed in prose."
  ],
  "example": "An implementation update has one FYI section and one explicit decision section instead of leaving stakeholders to guess.",
  "check": "The recipient can choose the correct response mode immediately.",
  "sources": [
    {
      "id": "RS-B843492FBF1442AD",
      "title": "Description and Examples of Index Items",
      "url": "https://www.cdc.gov/ccindex/tool/description-examples-parta.html"
    }
  ],
  "relations": [
    {
      "from": "MHC-D-RESEARCH-0607",
      "to": "MHC-D-RESEARCH-0608",
      "type": "use_before",
      "url": "/knowledge/put-owner-output-and-deadline-on-the-same-line"
    }
  ],
  "collections": [
    {
      "id": "RC-ECF674DEF65C9DAB",
      "title": "Write asynchronous messages that can be acted on without a meeting",
      "url": "/collections/write-asynchronous-messages-that-can-be-acted-on-without-a-meeting"
    }
  ]
}