{
  "schema": "vedokrok.public-item.v1",
  "release_id": "MHC-RPUB-20260920-75ad787a",
  "url": "/knowledge/escalate-asynchronously-with-impact-clock-and-failed-path",
  "id": "MHC-D-RESEARCH-0619",
  "version": "0.1.0",
  "title": "Escalate asynchronously with impact, clock and failed path",
  "summary": "Urgency needs operational evidence.",
  "kind": "protocol",
  "body": "State the blocked outcome, deadline or clock, what has already been tried, current owner and the specific help needed from the escalation target. Include the minimum evidence needed to act. Escalate to a channel appropriate to the consequence, not merely to more recipients.",
  "limits": [
    "For safety, security or major incidents, follow the formal incident channel instead of relying on ordinary async messaging."
  ],
  "topics": [
    "union-actionable-async-writing"
  ],
  "intents": [],
  "source_ids": [
    "RS-B843492FBF1442AD",
    "RS-97DF2212DB5C5E61"
  ],
  "evidence": [
    {
      "claim": "CDC clear-communication guidance recommends one obvious main message, placing it early and including a clear action for the audience.",
      "source_id": "RS-B843492FBF1442AD",
      "role": "supports",
      "note": "Complex work can require several actions, but the communication still benefits from a dominant purpose.",
      "locator": "Core items 1, 2 and 5"
    },
    {
      "claim": "ONS content guidance recommends frontloading important information because readers often scan for task-relevant material rather than reading linearly.",
      "source_id": "RS-97DF2212DB5C5E61",
      "role": "supports",
      "note": "The guidance is for web content and is applied here by analogy to async work communication.",
      "locator": "Frontload your content and descriptive headings"
    }
  ],
  "use_when": [
    "An issue is urgent but the escalation message contains only 'urgent' and a ticket link."
  ],
  "avoid_when": [
    "For safety, security or major incidents, follow the formal incident channel instead of relying on ordinary async messaging."
  ],
  "example": "'Today's production import is blocked; freeze starts 17:00; status reset failed twice; need SolMan admin to restore To Be Tested.'",
  "check": "The recipient can tell why escalation is justified and what intervention is requested.",
  "steps": [
    "The recipient can tell why escalation is justified and what intervention is requested."
  ],
  "sources": [
    {
      "id": "RS-B843492FBF1442AD",
      "title": "Description and Examples of Index Items",
      "url": "https://www.cdc.gov/ccindex/tool/description-examples-parta.html"
    },
    {
      "id": "RS-97DF2212DB5C5E61",
      "title": "Writing and editing: Structuring content",
      "url": "https://service-manual.ons.gov.uk/content/writing-for-users/structuring-content"
    }
  ],
  "relations": [
    {
      "from": "MHC-D-RESEARCH-0619",
      "to": "MHC-D-RESEARCH-0620",
      "type": "use_before",
      "url": "/knowledge/close-the-thread-with-the-final-state-and-source-of-truth"
    }
  ],
  "collections": [
    {
      "id": "RC-ECF674DEF65C9DAB",
      "title": "Write asynchronous messages that can be acted on without a meeting",
      "url": "/collections/write-asynchronous-messages-that-can-be-acted-on-without-a-meeting"
    }
  ]
}