{
  "schema": "vedokrok.public-item.v1",
  "release_id": "MHC-RPUB-20260920-75ad787a",
  "url": "/knowledge/ask-for-the-last-real-example-before-asking-for-the-usual-process",
  "id": "MHC-D-RESEARCH-0751",
  "version": "0.1.0",
  "title": "Ask for the last real example before asking for the usual process",
  "summary": "A recent episode has edges that a generic process description can hide.",
  "kind": "heuristic",
  "body": "Ask for the most recent concrete instance: when it happened, what triggered it, what the person did, what happened next and what artifact remains. Compare that episode with their general description only after the sequence is clear.",
  "limits": [
    "One episode is not a frequency estimate. Use more cases or other data before generalising."
  ],
  "topics": [
    "union-question-design-and-evidence-elicitation"
  ],
  "intents": [],
  "source_ids": [
    "RS-8C87115E8FFA48A7"
  ],
  "evidence": [
    {
      "claim": "GOV.UK interview guidance recommends open, neutral questions, asking for real stories and examples, listening carefully, and using follow-ups when meaning is unclear.",
      "source_id": "RS-8C87115E8FFA48A7",
      "role": "supports",
      "note": "Neutral wording reduces one source of bias but does not make interview evidence objective or representative by itself.",
      "locator": "Do the interview"
    }
  ],
  "use_when": [
    "Someone describes what normally, usually or ideally happens and the answer sounds clean but unauditable."
  ],
  "avoid_when": [
    "One episode is not a frequency estimate. Use more cases or other data before generalising."
  ],
  "example": "A user says approvals are 'normally quick'; the last approval took two days because the owner was unclear.",
  "check": "The answer contains a specific episode with sequence and observable details, not only a policy or preference.",
  "sources": [
    {
      "id": "RS-8C87115E8FFA48A7",
      "title": "Using in-depth interviews",
      "url": "https://www.gov.uk/service-manual/user-research/using-in-depth-interviews"
    }
  ],
  "relations": [
    {
      "from": "MHC-D-RESEARCH-0751",
      "to": "MHC-D-RESEARCH-0754",
      "type": "useful_with",
      "url": "/knowledge/build-the-sequence-before-asking-for-the-cause"
    }
  ],
  "collections": [
    {
      "id": "RC-F3F88D2D9DC3D150",
      "title": "Ask questions that produce usable evidence instead of polished generalities",
      "url": "/collections/ask-questions-that-produce-usable-evidence-instead-of-polished-generalities"
    }
  ]
}