{
  "schema": "vedokrok.public-item.v1",
  "release_id": "MHC-RPUB-20260920-75ad787a",
  "url": "/knowledge/turn-a-verbal-resolution-into-person-action-and-date",
  "id": "MHC-D-RESEARCH-0765",
  "version": "0.1.0",
  "title": "Turn a verbal resolution into person, action and date",
  "summary": "A vague truce is easy to remember differently.",
  "kind": "protocol",
  "body": "Record each agreed next step with one owner, observable action and timing. Add the reason when it prevents later reinterpretation. Share the record while the conversation is fresh and correct misunderstandings early.",
  "limits": [
    "A written note does not make an unfair or coerced agreement legitimate."
  ],
  "topics": [
    "union-conflict-repair-and-difficult-conversations"
  ],
  "intents": [],
  "source_ids": [
    "RS-37217726DC46F74A",
    "RS-954D79498B0A3A0A"
  ],
  "evidence": [
    {
      "claim": "Acas informal-meeting guidance recommends preparing what to say, gathering relevant evidence, considering what would fix the problem, listening to the other side and recording what is agreed.",
      "source_id": "RS-37217726DC46F74A",
      "role": "supports",
      "note": "A workplace meeting may carry legal or policy requirements beyond these general practices.",
      "locator": "Preparing; at the meeting; putting things in writing"
    },
    {
      "claim": "Acas recommends that agreed next steps be clear, specific and measurable and that the parties later check whether the problem is actually resolved.",
      "source_id": "RS-954D79498B0A3A0A",
      "role": "supports",
      "note": "A measurable action does not guarantee relationship repair or fairness.",
      "locator": "Keep a record; Following up"
    }
  ],
  "use_when": [
    "A difficult conversation ends with 'we will communicate better' or another agreement that cannot be checked."
  ],
  "avoid_when": [
    "A written note does not make an unfair or coerced agreement legitimate."
  ],
  "example": "'Release owner will confirm or reject post-cutoff changes in the channel within 30 minutes; review after the next two releases.'",
  "check": "Someone not in the meeting can tell whether the agreement was completed.",
  "steps": [
    "Someone not in the meeting can tell whether the agreement was completed."
  ],
  "sources": [
    {
      "id": "RS-37217726DC46F74A",
      "title": "Informal meetings",
      "url": "https://www.acas.org.uk/how-to-raise-a-problem-at-work/going-to-an-informal-meeting"
    },
    {
      "id": "RS-954D79498B0A3A0A",
      "title": "Dealing with a problem raised by a worker",
      "url": "https://www.acas.org.uk/dealing-with-a-problem-raised-by-an-employee"
    }
  ],
  "relations": [
    {
      "from": "MHC-D-RESEARCH-0765",
      "to": "MHC-D-RESEARCH-0768",
      "type": "use_before",
      "url": "/knowledge/follow-up-on-whether-the-problem-changed-not-whether-the-meeting-happened"
    }
  ],
  "collections": [
    {
      "id": "RC-0370844062EBEB45",
      "title": "Handle a work conflict as a problem to resolve, not a verdict to win",
      "url": "/collections/handle-a-work-conflict-as-a-problem-to-resolve-not-a-verdict-to-win"
    }
  ]
}