{
  "schema": "vedokrok.public-item.v1",
  "release_id": "MHC-RPUB-20260920-75ad787a",
  "url": "/knowledge/name-the-unresolved-point-instead-of-forcing-agreement",
  "id": "MHC-D-RESEARCH-0767",
  "version": "0.1.0",
  "title": "Name the unresolved point instead of forcing agreement",
  "summary": "A precise unresolved point is better than a fake consensus.",
  "kind": "heuristic",
  "body": "Record what is agreed and state the remaining disagreement in one neutral sentence. Decide whether it needs evidence, a decision owner, formal review or can safely remain unresolved. Do not dilute real disagreement into ambiguous wording merely to close the meeting.",
  "limits": [
    "Some unresolved issues are too consequential to defer; escalation may be required."
  ],
  "topics": [
    "union-conflict-repair-and-difficult-conversations"
  ],
  "intents": [],
  "source_ids": [
    "RS-954D79498B0A3A0A",
    "RS-395F287B7F6FFEAC"
  ],
  "evidence": [
    {
      "claim": "Acas recommends that agreed next steps be clear, specific and measurable and that the parties later check whether the problem is actually resolved.",
      "source_id": "RS-954D79498B0A3A0A",
      "role": "supports",
      "note": "A measurable action does not guarantee relationship repair or fairness.",
      "locator": "Keep a record; Following up"
    },
    {
      "claim": "Acas mediator guidance describes hearing participants separately, allowing each account without interruption in a joint meeting, summarising areas of agreement and disagreement, and checking that any agreement is workable and recorded.",
      "source_id": "RS-395F287B7F6FFEAC",
      "role": "supports",
      "note": "This is a mediation process example, not a claim that every difficult conversation requires these stages.",
      "locator": "Separate meeting; Joint meeting; If you reach an agreement"
    }
  ],
  "use_when": [
    "The meeting is productive on several issues but one factual or value disagreement remains."
  ],
  "avoid_when": [
    "Some unresolved issues are too consequential to defer; escalation may be required."
  ],
  "example": "Both agree on a new handoff process but still disagree about who had decision authority in the previous incident; that question is routed to the documented governance owner.",
  "check": "The record makes the remaining disagreement visible without reopening issues already settled.",
  "sources": [
    {
      "id": "RS-954D79498B0A3A0A",
      "title": "Dealing with a problem raised by a worker",
      "url": "https://www.acas.org.uk/dealing-with-a-problem-raised-by-an-employee"
    },
    {
      "id": "RS-395F287B7F6FFEAC",
      "title": "How Acas mediators work",
      "url": "https://www.acas.org.uk/acas-mediation-support/how-acas-mediators-work"
    }
  ],
  "relations": [],
  "collections": [
    {
      "id": "RC-0370844062EBEB45",
      "title": "Handle a work conflict as a problem to resolve, not a verdict to win",
      "url": "/collections/handle-a-work-conflict-as-a-problem-to-resolve-not-a-verdict-to-win"
    }
  ]
}