{
  "schema": "vedokrok.public-item.v1",
  "release_id": "MHC-RPUB-20260920-75ad787a",
  "url": "/knowledge/save-the-cancellation-route-when-you-subscribe",
  "id": "MHC-D-RESEARCH-0967",
  "version": "0.1.0",
  "title": "Save the cancellation route when you subscribe",
  "summary": "Exit friction is part of the purchase decision.",
  "kind": "principle",
  "body": "At signup, record where cancellation is performed and whether it requires web, app, email or another method. Put the path beside the renewal date. This turns future cancellation from a search task into a one-step decision and exposes services whose exit process is unusually opaque.",
  "limits": [
    "If a seller violates applicable consumer law, use the appropriate local consumer-protection route; this card does not define legal rights."
  ],
  "topics": [
    "union-life-admin-resilience"
  ],
  "intents": [],
  "source_ids": [
    "RS-AF2B840F2AF9E9E1"
  ],
  "evidence": [
    {
      "claim": "FTC guidance emphasizes cancellation mechanisms and advises consumers to understand auto-renewal terms and renewal notices.",
      "source_id": "RS-AF2B840F2AF9E9E1",
      "role": "supports",
      "note": "If a seller violates applicable consumer law, use the appropriate local consumer-protection route; this card does not define legal rights.",
      "locator": "See source record"
    }
  ],
  "use_when": [
    "A free trial or recurring service is easy to start but the future cancellation path is unknown."
  ],
  "avoid_when": [
    "If a seller violates applicable consumer law, use the appropriate local consumer-protection route; this card does not define legal rights."
  ],
  "example": "Store the exact account-settings page next to a trial reminder instead of searching support forums on the final day.",
  "check": "Future-you can reach the manage/cancel action without reconstructing the signup process.",
  "sources": [
    {
      "id": "RS-AF2B840F2AF9E9E1",
      "title": "Getting In and Out of Free Trials, Auto-Renewals, and Negative Option Subscriptions",
      "url": "https://consumer.ftc.gov/articles/getting-and-out-free-trials-auto-renewals-and-negative-option-subscriptions"
    }
  ],
  "relations": [],
  "collections": [
    {
      "id": "RC-32ABADCA15A41C15",
      "title": "Make household administration survive the day something stops working",
      "url": "/collections/make-household-administration-survive-the-day-something-stops-working"
    }
  ]
}