{
  "schema": "vedokrok.public-item.v1",
  "release_id": "MHC-RPUB-20260920-75ad787a",
  "url": "/knowledge/keep-critical-service-contact-details-outside-the-service-they-are-meant-to-recover",
  "id": "MHC-D-RESEARCH-0969",
  "version": "0.1.0",
  "title": "Keep critical service contact details outside the service they are meant to recover",
  "summary": "Recovery information should not be trapped behind the failure it is supposed to solve.",
  "kind": "protocol",
  "body": "For a small set of critical services, keep customer-service numbers, policy/account reference identifiers and recovery instructions in the protected household-admin record. Store only what is necessary; passwords should remain in the appropriate password manager or recovery system.",
  "limits": [
    "Protect account references from unauthorized access and follow provider-specific identity-verification procedures."
  ],
  "topics": [
    "union-life-admin-resilience"
  ],
  "intents": [],
  "source_ids": [
    "RS-F14ADADEC79FBD0C"
  ],
  "evidence": [
    {
      "claim": "Emergency financial preparedness guidance recommends organizing account numbers and customer-service contacts with critical household records.",
      "source_id": "RS-F14ADADEC79FBD0C",
      "role": "supports",
      "note": "Protect account references from unauthorized access and follow provider-specific identity-verification procedures.",
      "locator": "See source record"
    }
  ],
  "use_when": [
    "You would need an insurer, bank, employer or utility contact during disruption but the only number lives inside the unavailable account/app."
  ],
  "avoid_when": [
    "Protect account references from unauthorized access and follow provider-specific identity-verification procedures."
  ],
  "example": "If the insurer's app is unavailable after a disaster, the household still has the policy number and claims contact in the protected document pack.",
  "check": "A critical account can be contacted even when its normal app, device or login route is unavailable.",
  "steps": [
    "Critical provider contact numbers are recorded.",
    "Relevant policy/account reference is available if safe to store.",
    "The record is accessible through an independent path.",
    "Passwords and highly sensitive secrets are not duplicated unnecessarily."
  ],
  "sources": [
    {
      "id": "RS-F14ADADEC79FBD0C",
      "title": "Emergency Financial First Aid Kit",
      "url": "https://www.ready.gov/sites/default/files/2020-03/ready_emergency-financial-first-aid-toolkit-checklists-and-forms.pdf"
    }
  ],
  "relations": [],
  "collections": [
    {
      "id": "RC-32ABADCA15A41C15",
      "title": "Make household administration survive the day something stops working",
      "url": "/collections/make-household-administration-survive-the-day-something-stops-working"
    }
  ]
}