{
  "schema": "vedokrok.public-item.v1",
  "release_id": "MHC-RPUB-20260920-75ad787a",
  "url": "/knowledge/offer-support-according-to-the-task-not-the-job-title",
  "id": "MHC-D-RESEARCH-1086",
  "version": "0.1.0",
  "title": "Offer support according to the task, not the job title",
  "summary": "An expert in one system can still be a beginner in this screen.",
  "kind": "protocol",
  "body": "Check what the learner can already do, then offer an appropriate route. Detailed guidance may help a novice while repeating what an experienced learner knows. Expertise reversal is a reason to tailor support, not to label people permanently.",
  "limits": [
    "Self-confidence and seniority are weak substitutes for demonstrated knowledge. Mandatory safeguards stay visible on every route."
  ],
  "topics": [
    "explain-complexity-50"
  ],
  "intents": [],
  "source_ids": [
    "RS-0D480C84CDD2B131"
  ],
  "evidence": [
    {
      "claim": "The expertise-reversal review describes how instructional support can have different effects at different levels of prior knowledge.",
      "source_id": "RS-0D480C84CDD2B131",
      "role": "supports",
      "note": "Prior knowledge is task-specific; the review does not justify removing all support for experienced staff.",
      "locator": "Abstract."
    }
  ],
  "use_when": [
    "One tutorial feels too slow for some people and impossible for others."
  ],
  "avoid_when": [
    "Self-confidence and seniority are weak substitutes for demonstrated knowledge. Mandatory safeguards stay visible on every route."
  ],
  "example": "An experienced consultant skips familiar navigation but opens the detailed explanation of a new reconciliation rule.",
  "check": "Does each route preserve correct performance and access to essential warnings?",
  "steps": [
    "Use a small representative task to reveal current knowledge.",
    "Offer a guided example, a compact checklist or a direct attempt.",
    "Keep help available and restore it where the learner encounters a new dependency."
  ],
  "sources": [
    {
      "id": "RS-0D480C84CDD2B131",
      "title": "Expertise Reversal Effect and Its Implications for Learner-Tailored Instruction",
      "url": "https://link.springer.com/article/10.1007/s10648-007-9054-3"
    }
  ],
  "relations": [
    {
      "from": "MHC-D-RESEARCH-1086",
      "to": "MHC-D-RESEARCH-1087",
      "type": "useful_with",
      "url": "/knowledge/explain-why-the-wrong-worked-example-fails"
    }
  ],
  "collections": [
    {
      "id": "RC-13B0CC3ED8022AB1",
      "title": "Learn and explain without hiding the difficult part",
      "url": "/collections/learn-and-explain-without-hiding-the-difficult-part"
    }
  ]
}