{
  "schema": "vedokrok.public-item.v1",
  "release_id": "MHC-RPUB-20260920-75ad787a",
  "url": "/knowledge/walk-through-the-task-as-a-first-time-user",
  "id": "MHC-D-RESEARCH-1090",
  "version": "0.1.0",
  "title": "Walk through the task as a first-time user",
  "summary": "Knowing where the button is can hide how hard it is to find.",
  "kind": "protocol",
  "body": "Write the task and the actions required. At each action, inspect what a newcomer would need to know and what the interface actually reveals. Record possible failures as hypotheses, not as user research results.",
  "limits": [
    "An expert imagining a newcomer is still an expert. Test important assumptions with representative users."
  ],
  "topics": [
    "product-discovery-50"
  ],
  "intents": [],
  "source_ids": [
    "RS-9494823B724BD182"
  ],
  "evidence": [
    {
      "claim": "A cognitive walkthrough inspects whether a new user would form the relevant goal, notice an action, connect it to the goal and recognise progress.",
      "source_id": "RS-9494823B724BD182",
      "role": "supports",
      "note": "Inspectors predict difficulties; a walkthrough does not observe users succeeding.",
      "locator": "Four questions for each action."
    }
  ],
  "use_when": [
    "You need to inspect a new flow before arranging user sessions."
  ],
  "avoid_when": [
    "An expert imagining a newcomer is still an expert. Test important assumptions with representative users."
  ],
  "example": "A training app offers Start baseline, but nothing explains that this creates a recording. The walkthrough flags the unexplained term.",
  "check": "Can each predicted difficulty be traced to a particular step and missing piece of information?",
  "steps": [
    "Ask whether the user would form this immediate goal and notice the available action.",
    "Ask whether the label connects the action to the goal and the result makes progress clear.",
    "Record the missing cue and a change or user test that could examine it."
  ],
  "sources": [
    {
      "id": "RS-9494823B724BD182",
      "title": "Evaluate Interface Learnability with Cognitive Walkthroughs",
      "url": "https://www.nngroup.com/articles/cognitive-walkthroughs/"
    }
  ],
  "relations": [
    {
      "from": "MHC-D-RESEARCH-1090",
      "to": "MHC-D-RESEARCH-1098",
      "type": "useful_with",
      "url": "/knowledge/give-the-user-a-goal-and-keep-your-instructions-out-of-the-result"
    }
  ],
  "collections": [
    {
      "id": "RC-B54B60261508AF85",
      "title": "Find the user problem before building more machinery",
      "url": "/collections/find-the-user-problem-before-building-more-machinery"
    }
  ]
}