{
  "schema": "vedokrok.public-item.v1",
  "release_id": "MHC-RPUB-20260920-75ad787a",
  "url": "/knowledge/give-the-user-a-goal-and-keep-your-instructions-out-of-the-result",
  "id": "MHC-D-RESEARCH-1098",
  "version": "0.1.0",
  "title": "Give the user a goal and keep your instructions out of the result",
  "summary": "A tour proves that you can explain the interface.",
  "kind": "protocol",
  "body": "Set a realistic task and observe the participant’s attempt. Use neutral prompts and record where assistance occurs. A completed task after a rescue is useful evidence of a problem, not an unassisted success.",
  "limits": [
    "Small studies identify problems in chosen situations. They do not establish population-wide success rates or every accessibility requirement."
  ],
  "topics": [
    "product-discovery-50"
  ],
  "intents": [],
  "source_ids": [
    "RS-ACE67B532B933567"
  ],
  "evidence": [
    {
      "claim": "Moderated usability testing observes participants attempting relevant tasks with a service or prototype.",
      "source_id": "RS-ACE67B532B933567",
      "role": "supports",
      "note": "Facilitator assistance changes what an observed completion establishes.",
      "locator": "Preparing tasks and conducting the session."
    }
  ],
  "use_when": [
    "You need to know whether people can use a service without coaching."
  ],
  "avoid_when": [
    "Small studies identify problems in chosen situations. They do not establish population-wide success rates or every accessibility requirement."
  ],
  "example": "Ask a participant to resume an unfinished lesson. Do not tell them that it is hidden under History.",
  "check": "Can someone reviewing the notes tell what the interface supported and what the moderator supplied?",
  "steps": [
    "Describe the desired outcome without naming the controls to use.",
    "Observe actions, errors and recovery before asking for opinions.",
    "Separate independent completion, assisted completion and non-completion in the findings."
  ],
  "sources": [
    {
      "id": "RS-ACE67B532B933567",
      "title": "Using moderated usability testing",
      "url": "https://www.gov.uk/service-manual/user-research/using-moderated-usability-testing"
    }
  ],
  "relations": [],
  "collections": [
    {
      "id": "RC-B54B60261508AF85",
      "title": "Find the user problem before building more machinery",
      "url": "/collections/find-the-user-problem-before-building-more-machinery"
    }
  ]
}