{
  "schema": "vedokrok.public-item.v1",
  "release_id": "MHC-RPUB-20260920-75ad787a",
  "url": "/knowledge/separate-person-intent-and-observable-impact",
  "id": "MHC-D-RESEARCH-9102",
  "version": "0.1.0",
  "title": "Separate person, intent and observable impact",
  "summary": "Observable impact is easier to repair than inferred intent.",
  "kind": "protocol",
  "body": "Describe the behavior or decision, its effect, the requirement at risk and the next needed change. Ask about intent rather than asserting it.",
  "limits": [
    "Psychological safety does not mean agreement, low standards or protection from consequences. Keep respectful challenge separate from unaccountable behavior."
  ],
  "topics": [
    "union-lead-without-authority-stakeholder-systems"
  ],
  "intents": [],
  "source_ids": [
    "RS-3654F37F7AD0977D"
  ],
  "evidence": [
    {
      "claim": "A meta-analysis found both relationship conflict and task conflict negatively related to team performance and satisfaction on average, with task and task-complexity moderators.",
      "source_id": "RS-3654F37F7AD0977D",
      "role": "limits",
      "note": "The result cautions against treating conflict itself as beneficial; constructive disagreement still requires process design and cannot be reduced to one correlation.",
      "locator": "Abstract"
    }
  ],
  "use_when": [
    "When feedback or conflict is sliding from a work problem into claims about character or motives."
  ],
  "avoid_when": [
    "Psychological safety does not mean agreement, low standards or protection from consequences. Keep respectful challenge separate from unaccountable behavior."
  ],
  "example": "Instead of 'you do not care about quality,' say 'the change entered test without the agreed reconciliation, so defects cannot be isolated.'",
  "check": "The issue can be discussed without requiring agreement about someone's personality or motives.",
  "steps": [
    "State the observable behavior.",
    "State the work impact.",
    "Name the requirement or boundary.",
    "Ask for context and agree the next change."
  ],
  "sources": [
    {
      "id": "RS-3654F37F7AD0977D",
      "title": "Task Versus Relationship Conflict, Team Performance, and Team Member Satisfaction: A Meta-Analysis",
      "url": "https://pubmed.ncbi.nlm.nih.gov/12940412/"
    }
  ],
  "relations": [
    {
      "from": "MHC-D-RESEARCH-9102",
      "to": "MHC-D-RESEARCH-9103",
      "type": "useful_with",
      "url": "/knowledge/keep-task-disagreement-from-becoming-identity-conflict"
    }
  ],
  "collections": [
    {
      "id": "RC-47952011564F7728",
      "title": "Lead without formal authority: stakeholder decisions, delegation, voice, and team learning",
      "url": "/collections/lead-without-formal-authority-stakeholder-decisions-delegation-voice-and-team-learning"
    }
  ]
}