Collection
Route team knowledge with a living expertise map
Help teams find the right knowledge quickly without making everyone memorize everything or routing every question through the same visible people, then turn critical backup routes into demonstrated operational redundancy.
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What’s included
2 protocols
2 ideas
Protocol
Keep a map of who knows what
The team does not need everyone to remember everything. It needs a reliable route to the person or artifact that knows.
Read the idea ProtocolPractice the backup before you need the backup
A backup on a map is not a backup until the handoff has survived a realistic attempt.
Read the idea