Collection
Turn feedback into one behavior that can actually change
Design, give, receive and follow up on performance feedback as an evidence-to-behavior loop: observable events, proportionate impact, one next action, barriers, rehearsal and short-cycle verification.
16 elements · Explore in any order.
2 heuristics · 4 principles · 9 protocols · 1 question
16 elements
Define the behavior before opening the feedback conversation
Feedback cannot change a noun.
Read the idea PrincipleSeparate the observation from the story about the person
The observation is shareable evidence; the motive is usually a hypothesis.
Read the idea ProtocolName the work impact without inflating it
Impact connects behavior to the shared task, not to moral judgment.
Read the idea PrincipleAsk for one next behavior, not a personality renovation
A change request should fit inside the next real opportunity to use it.
Read the idea ProtocolMake the receiver reconstruct the message
Sent is not the same as understood.
Read the idea QuestionAsk what makes the better behavior hard
A behavior gap may be a skill, tool, priority or system gap.
Read the idea HeuristicChoose a source that actually saw the work
More opinions do not automatically mean more information.
Read the idea ProtocolMove feedback close enough to the event to keep the evidence
Delay converts examples into impressions.
Read the idea PrincipleSeparate coaching from the formal judgment
People seek less useful feedback when every question becomes evidence against them.
Read the idea PrincipleDo not hide the corrective point inside a praise sandwich
Kindness is useful; ambiguity is not.
Read the idea ProtocolTurn feedback into a rehearsal before the real repeat
Agreement is not yet performance.
Read the idea ProtocolTrack the next two opportunities, not the next six months
Early repetition tells you whether the change is becoming operational.
Read the idea HeuristicAggregate repeated signals before turning them into an identity
Patterns are stronger than anecdotes, but labels can still overreach.
Read the idea ProtocolFacilitate multisource feedback before demanding an action plan
A pile of ratings is data, not yet an improvement plan.
Read the idea ProtocolReceive feedback in two passes: signal first, verdict later
You can extract information without surrendering judgment.
Read the idea ProtocolClose the feedback loop by reporting the change
Feedback systems improve when outcomes return to the source.
Read the idea